If a shipped item is lost during transit, except in cases of force majeure disasters such as war, typhoon, earthquake, or flood for which the company is not liable for compensation, the remaining compensation terms are as follows:
1. If the customer has purchased insurance from us, the maximum compensation is 95% of the insured amount, with a 5% deductible;
2. If the customer has not purchased insurance and the entire shipment is lost, compensation is based on the following standards;
Compensation is based on the declared value on the cargo invoice, with a maximum compensation not exceeding three times the freight of this shipment;
3. The shipped items must be authentic, legal, and completely consistent with the declared information; otherwise, the customer is responsible for all consequences. For detailed compensation rules, please refer to the company's quotation notes.
1. Visit the Bangda website www.bdex.cn and enter the tracking number in the cargo tracking section to search;
2. Call the Bangda unified service hotline 4006-5555-48 for consultation;
3. Contact online customer service for tracking inquiries.
Hello! When you encounter this situation, you can consult the Bangda service hotline 4006-5555-48 or contact our online customer service, and we will be happy to assist you.
An additional fee charged by airlines on top of freight to offset increased operating costs due to fuel costs, usually expressed as a percentage of freight.
According to national road safety laws and regulations, illegal, flammable, explosive, toxic, corrosive and other prohibited items are strictly not accepted for shipment. There are also various restricted categories. For specific inquiries, please call the customer service hotline at 4006-5555-48.
Hello, cargo transportation involves multiple steps such as loading, vehicle loading, transit, customs clearance, and unloading. Customs clearance progress, weather conditions, and other factors may affect delivery transit time. You can check the specific status of your cargo via Bangda Tracking Inquiry on the official Bangda website: www.bdex.cn.
Hello, no freight forwarding company can guarantee 100% problem-free service. Issues may occur, but the probability is very low. Under normal circumstances with qualified cargo packaging, the damage frequency is very low. During special major holidays, customs clearance transit time may be relatively longer, but the company will do its best to minimize delays and strive to avoid or reduce losses for both parties.
Hello, our company follows international freight compensation standards. Under full insurance coverage, except for force majeure factors, in the event of total loss of cargo, the maximum compensation is 95% of the cargo value.
Hello, our customs clearance is not handled separately for each individual shipment. Instead, it is declared as a batch under the express shipment model. When inspections occur, the entire batch is inspected together, and the whole batch can only be released after approval.
Cargo transportation may be affected by customs clearance, weather, and other factors, so we cannot guarantee 100% that every shipment will arrive within the transit time listed in the quotation. When transportation and customs clearance go smoothly, deliveries are generally made within the specified time. If a shipment is delayed, our company will make every effort to resolve the issue. We appreciate your understanding.
